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Returns & Exchanges

Returns & Exchanges

RETURN & EXCHANGE POLICY:

You have 30 days from receipt of your order to make a return or exchange, please follow instrctions below.

The following items have a restocking fees; Carhartt - 10% restocking fee will be deducted from all Carhartt items returned.


RETURNS - No Return Authorization required. RETURN FORM

Simply download the return form and follow the instructions to return the item or items to the address listed on form at your expense.
*Once received we will refund your purchase, less shipping charges. Your refund will be credited back to the source of payment.

*Shipping charges are not refundable. Embroidered, Washed, or Altered items are not returnable, exchangeable, or refundable unless our company is at fault. Customer is responsible for the cost of returning items back to us for processing.


EXCHANGES - No Return Authorization required. EXCHANGE FORM

Option #1 Simply download the exchange form and follow the instructions to return the item or items to the address on form at your expense. Your exchange will be returned to you at our cost.

Option #2 For faster service on exchanges, we recommend you re-order online or by phone the correct item or items. Download the return form and follow the instructions to return the item or items to the address listed on form at your expense. *Once received we will refund your purchase, less shipping charges. Your refund will be credited back to the source of payment.

*Shipping charges are not refundable. Embroidered, Washed, or Altered items are not returnable, exchangeable, or refundable unless our company is at fault. Customer is responsible for the cost of returning items back to us for processing.


Send All Returns or Exchanges To:

American Work Apparel - RE Dept
Customer RK# ______________
(Located on packing slip at top).
395 Old Commerce Rd, Ste C
Athens GA 30607

We highly recommend that you send your return via UPS, Fed EX, or insured US Mail. Items sent but not received by American Work Apparel will NOT receive credit for the return.


Defects in Workmanship
Defect in workmanship must be presented to us by phone (888-540-3950), fax, or E-Mail Customer Service within 10 business days from receipt of your order. (Be sure to include the order number, item, and your name.)


Shortages or Incorrect Orders
All claims for shortages or incorrect orders must be presented to us by phone (888-540-3950), fax, or E-Mail Customer Service, within 5 business days from receipt of your order. (Be sure to include the order number, item, and your name.)


Order Cancellations
Orders which have already reached our distribution center cannot be canceled, changed, or stopped. Call us immediately at 888-540-3950 and we will try and assist you. All cancellations require confirmation by customer service.

Orders shipped, but refused by the customer will still be charged shipping charges. Embroidery orders which have already been embroidered but not shipped cannot be canceled, changed, or returned. Shipping charges will apply if the order has shipped or is in our distribution system. Orders that have been shipped, but not wanted by the customers should follow our return policy shown above.


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